Child Contact Supervisors

Help change a child’s life!

Become a Child Contact Supervisor with AG Contact Centres. We are recruiting!

Contract type: Bank Staff

AG Contact Centres is a social work founded and managed, family run company with great professional reputation nationally. 

We are recruiting across our five contact centres in Hastings, Eastbourne, Hassocks and Haywards Heath in Sussex and near Bury St Edmunds in Suffolk. We are also seeking contact supervisors based in London, East Anglia and South East England for community based contact sessions.

As a member of our team you will be valued, supported, and respected as an employee and a colleague. You will also have access to a range of in-work benefits, including:

Job perks:

·        You would be employed by AGCC, who is a direct employer.

·        Your base will be your home as much of our work is community based, but depending on your location you may also engage in work in and around our Child Contact Centres.

·        You will have employment flexibility and decide how much work to take on, and when, including weekends.

·        You will receive excellent rates of pay. Travel time and mileage is paid for community based work (but not for work at your local contact centres)

·        You will complete an online, robust induction training, followed by regular training opportunities after you start with us.

·        You would have access to professional development and career progression opportunities

·        As an employee of ours, you will be covered by our Public Liability Insurance.

·        You will have access to regular support and professional supervision.

·        You will receive holiday pay.

·        Your experience working with AGCC can open doors to careers in social work/social care sector and other allied professions.

 Summary of role:

·        Supporting and Supervising Child Contact sessions in and around our Sussex contact centres (Hastings/Eastbourne/Hassocks/Haywards Heath). This is when a child has ‘family time’ sessions with the non-resident parent or another key family member.

·        All our contact supervisors are also trained Family Support Workers (FSWs). As such, they have opportunities to get involved in FSW assignments within Sussex and nationally.

·        Regular liaison with families, childcare, and legal professionals.

·        Writing good quality progress case reports.

·        Working closely with line managers and AGCC management team.

·        Supporting social workers with their family assessment processes.

·        Attending relevant post- induction training on safeguarding and any other topical issues.

·        Engaging in regular professional supervision.

·        Producing good quality, fit for purpose work invoices.

·        Working in line with AGCC policies and procedures.

·        Potentially transporting children, where so required.

Essential Skills and Attributes Required:

·        Fluency in written and spoken English.

·        Prior experience in child and family work or professional qualifications within the childcare field or studying for it.

·        Passion for helping families connect and maintain their important relationships, helping improve their life chances, keeping children safe and supporting changes which can result in best possible outcomes for children and families we work with.

·        A reasonable amount of flexibility with days and hours you can work (we operate at 24/7, 7 days per week)

·        Ability to work well as part of a team and autonomously.

·        Excellent interpersonal, communication and report writing skills.

·        An Enhanced ‘Adult and Child Workforce’ DBS check (less than 2 years old) or willingness to apply for one.

·        We also welcome applicants who speak languages other than English. AGCC is a national leader in culturally competent work.

·        You should be a car owner and be able to drive as child transport. 

All our Child Contact Supervisors are also trained in family support work.

Due to the demand-driven nature of our work, all advertised positions are Zero-Hour Bank roles, with no minimum hours guaranteed. However, the demand for AGCC’s services in East Sussex in particular is significant and far exceeds our capacity, which means that successful applicants are likely to be able to take on as many hours as they wish. Contact Supervisors/Family Support Workers can choose which assignments they might wish to accept and which they might not, hence this a very flexible role to fit around other part time work, family life, early retirement, or studies.  

All employees receive in-house induction training before commencing employment with AGFS.

You will need an Enhanced Child and Adult Workforce DBS dated within the last 2 years (or be willing to get one if successful). You must be a car owner. This is an employed position offering competitive hourly rates.